# success

> Help customers adopt, realize value, renew, and expand. Installs as an agent skill.

success is the customer-success pack of the Digital Product Skills family: it keeps the
customers a product already has. It opens with an existence gate (does a success function even
apply yet, or do growth/marketing/operate cover it), then routes across onboarding programs, help
content and knowledge bases, support process and SLAs-as-promises, AI-support policy, customer
health and churn-risk honesty, voice-of-customer interpretation, retention execution, renewals and
expansion (NRR), app-review responses, and customer-facing incident comms. The router in SKILL.md
sends a task to only the one or two references it needs — 15 references, 3 surfaces plus an
agentic overlay, and four self-testing calculators.

Claude Code is the reference host; it's plain Agent Skills format (agentskills.io), so it installs
on Codex, Cursor, Antigravity, opencode, Grok Build, and Hermes too.

## Install

- npm/skills.sh: `npx skills add gabros20/success-skill`
- Clone + installer (per-host targets: claude | codex | cursor | antigravity | opencode | grok | hermes | agents | all): `git clone https://github.com/gabros20/success-skill && cd success-skill && ./install.sh codex`
- Manual copy: `cp -R skills/success ~/.claude/skills/success`

## Docs

- [README.md](https://raw.githubusercontent.com/gabros20/success-skill/main/README.md): overview, install, workflow, and repository map.
- [skills/success/SKILL.md](https://raw.githubusercontent.com/gabros20/success-skill/main/skills/success/SKILL.md): runtime router, workflow, artifact contract, and completion rules.
- [docs/installation.md](https://raw.githubusercontent.com/gabros20/success-skill/main/docs/installation.md): installation and verification by client.
- [docs/usage.md](https://raw.githubusercontent.com/gabros20/success-skill/main/docs/usage.md): activation boundary, routes, outputs, and completion.
- [docs/recipes.md](https://raw.githubusercontent.com/gabros20/success-skill/main/docs/recipes.md): representative starting prompts.

## Reference inventory (`skills/success/references/`)

- `when-success-applies.md` — the existence gate: does this product need a success function yet.
- `onboarding-and-adoption.md` — the onboarding program and adoption plan (not the in-product flow).
- `education-and-knowledge-base.md` — help content, KB strategy, article lifecycle, search-gap backlog.
- `support-process-design.md` — ticket taxonomy, status buckets, SLAs as promises, customer escalation.
- `ai-support-policy.md` — bot boundaries, escalation policy, resolution-rate honesty.
- `health-and-risk-signals.md` — what a health score can and cannot tell you (flagship).
- `voice-of-customer.md` — NPS/CSAT interpretation and aggregate feedback trends.
- `retention-execution.md` — churn-save, win-back, and pause motions a test already validated.
- `renewals-and-expansion.md` — renewal workflow, NRR/GRR mechanics, expansion signals, advocacy.
- `incident-and-account-comms.md` — the customer's side of an incident or decommission.
- `surface-selfserve-solo.md` — the default surface: solo/self-serve reality.
- `surface-b2b-high-touch.md` — enterprise/high-touch overlay.
- `surface-mobile-subscription.md` — app-store subscription overlay.
- `overlay-agentic.md` — AI-agent-run success operations (additive).
- `handoff.md` — seams with the sibling packs.
- `../assets/` — nrr_calc.py, churn_baseline_check.py, sla_capacity_calc.py, health_score_audit.md.

## Optional

- [Visual guide](https://success-skill.vercel.app): the workflow, boundaries, and reference map on one page.